Reflections
Here we offer our reflections on current local government activity. It should be noted that these are simply the reflections of individuals within Aperia which should stimulate debate rather than be taken as a definitive answer to a problem or issue.
Aperia clients are welcome to submit their own reflections and appropriate ones will be posted here.
Latest
Reflections Archive »Shared Services - should they be mandated?
6th February 2010
Ministers should introduce legislation to force councils to share back office functions and cut costs, according to a report by Deloitte.
A legal duty for councils to share services would remove the need to build political consensus and address cultural resistance to the concept, the report said. Really?
What to do with Government Connect?
17th December 2008
Information Security, or rather the perceived lack of true security, has hit the headlines in recent months. Much has been made of lost CDs, stolen laptops, misplaced USB sticks and leaving “Protected” or “Restricted” paper files on the seats of busy trains. The potential consequences associated with losing sensitive information held by the public sector are plain for all to see.
Being A Need Led Authority
23rd July 2008
‘Putting the Customer First’, ‘Being Customer Focussed’, ‘Developing Customer Centric Services’ – familiar phrases which sit at the heart of Modern Public Service Delivery. But what does it really mean to be focussed on the Customer and their requirements? When we talk of putting Customer Need at the heart of service delivery what does that really mean in reality?
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