Aperia’s Circles of Need® transformation methodology provides public sector bodies with the opportunity to:
- Realise cost reductions and improve services by identifying and eliminating duplication in how services are delivered to customers
- Ensure needs are met and public service providers are more joined-up across organisational boundaries
- Improve outcomes for customers by understanding their needs and amending the delivery journey to be more proactive
- Take a whole-systems view to ensure that improvements deliver better value for money for all agencies
- Focus on real needs and issues to define and deliver earlier intervention and prevention to save significant resources over the medium-term
- Reduce expenditure through better targeting limited resources - on the citizens that are most in need
Our projects have all delivered short-term cost reductions of up to 35% through joining-up services as well as designing and implementing early intervention / prevention services or approaches to reduce future demand on services.
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Circles of Need® is a registered trademark of Aperia Limited. The Circle of Need methodology for understanding unmet needs, customer groups and service delivery mechanisms was developed by Aperia in conjunction with Chorley Council.